Shipping & Returns
Shipping & Returns
We hope you love your Pardes Designs products, but in the instance you are not 100% satisfied, we offer exchange or credit only within 14 days of receipt of items, given they are returned in their original condition and packaging.
Before shipping back your purchase, send us an email at firstname.lastname@example.org and let us know which item you are sending back. We cannot process exchanges for any items that have been used or washed.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
We have the right to deny credit if the merchandise returned does not meet our requirements. Items sent back without notice outside our 14-day return window will incur a 15% restocking fee.
Please note: Made-to-order designs are final sale. They may not be exchanged or returned for store credit.
Due to the nature of handmade goods, we embrace slight variations in color and design. We celebrate these as a sign of a truly unique, handcrafted piece. When ordering multiples we do our best to make sure the pieces match as closely as possible.
All limited edition and discounted items are final sale - they may not be exchanged or returned for store credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
LATE OR MISSING PRODUCTS
If you haven’t received a refund first check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
FORMS OF PAYMENT
We accept Visa, MasterCard, American Express, Discover and Paypal.
Pardes Designs will process your online order within 3-5 days, given they are in stock. If you'd like your order faster, please contact us at firstname.lastname@example.org.
WEAR & TEAR
All of our products are made by hand and are the result of a very thoughtful production process. Our products are meant to be used and loved. As with any type of handmade goods, these will naturally experience wear and tear. We recommend following the care instructions we’ve included with your products. If you experience a unique issue with any of our products, please feel free to reach out and we would be more than happy to help you find a solution. We cannot offer store credit or exchanges for products that have experienced wear or washing.
Packages are shipped via traceable USPS or UPS carrier. Orders over $500 will require a signature for delivery. You will receive an e-mail with a tracking number when your purchase ships out. If you want an update on the whereabouts of your order, please contact the carrier directly. If you believe your package was lost or damaged in transit, please contact the carrier directly to file a claim. We are happy to assist you after a claim has been filed.
U.S. Postal Service: 1 (800) 222-1811
UPS 1 (800) 742-5877
Pardes Designs ships internationally, with some exceptions. To receive an international shipping quote please email email@example.com with the items and quantities you'd like to purchase as well as your exact address.
Please be aware international orders generally take 7-14 business days. All international sales are final. Pardes Designs is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.
ORDER CHANGES AND CANCELLATIONS
We are unable to cancel or change made-to-order or pre-order purchases.
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at firstname.lastname@example.org within 48 hours of your initial order.